Admin Center troubleshooting
Most Admin Center problems come from your role, your plan, or a limit. Find the message you see below.
At a glance
| What it is | Fixes for the most common Admin Center messages |
| Who can use it | Anyone with Admin Center access |
Why can’t I see Admin Center or a tab?
| Symptom | Cause | Fix |
|---|---|---|
| No Admin Center in the profile menu | You are a Team Lead or Member | Ask an Owner or Admin |
| No Utilization Settings | Not on Business, a Business trial or self-hosted | Upgrade |
| No Billing | Self-hosted install | Not applicable; see self-hosted |
Why won’t my team delete?
| Message | Fix |
|---|---|
| ”Unable to remove the presently active team!” | Switch to another team |
| ”Unable to delete team” | Have users switch their active team |
| Project folders still associated | Remove the folders |
Why can’t I switch to Free?
You see “Sorry, the free plan cannot have more than {limit} members”, “…projects” or “…cannot exceed {limit}MB of storage”. Reduce members, projects or storage under the shown limit, then try again.
Why does the logo upload fail?
| Message | Fix |
|---|---|
| ”Only PNG, JPG, JPEG, and WEBP images are allowed” | Convert the file |
| ”Logo file size must be less than 5MB” | Compress it |
| ”Logo is too small” | Use at least 200 x 60 px |
| ”Logo dimensions are very large” | Stay within 800 x 240 px |
| ”Vertical logos may appear small” | Use a landscape logo |
| ”Logo upload is only available for paid plans” | Move to Business |
Why was my redeem code rejected?
“Invalid code” means the characters are wrong; a code is 10 letters or numbers. “Redeem Code verification Failed! Please try again.” means the code was already used or is not valid. “Maximum number of codes redeemed!” means the combined seat limit has been reached. See redeem codes.
Why is my team change not showing?
Changes in the Team Settings drawer save only after you click Update. Use Refresh on the Teams tab afterwards.
Best practices
- Read the message in full, because most name the exact limit or step.
- Check your role first, because it explains most missing menus.