Notification preferences - email, pop-ups and digests
Notification preferences decide how Worklenz reaches you: email, browser pop-ups, unread counts and scheduled summary emails. The page has two cards that save in different ways, and that difference is the thing most people trip over.
At a glance
| What it is | Your email, pop-up, unread-count and digest settings |
| Where to find it | Avatar > Settings > Account & Personal > Notifications |
| Who can use it | Everyone |
| Plan | All plans |
What are the General Notifications toggles?
This card says changes apply immediately. Each toggle saves the moment you click it, with no Save button.
| Toggle | What it does | Default |
|---|---|---|
| Send me email notifications | Email for events such as new task assignments | On |
| Send me a daily digest | An evening summary of recent activity in tasks | Off |
| Pop up notifications on my computer when Worklenz is open | Browser pop-ups while Worklenz is open | On |
| Show the number of unread items | Counts for each notification | On |
What about the browser permission prompt?
When you change the pop-up toggle, your browser may ask permission to show notifications. Choose Allow. If you block it, or the browser blocks it for you, Worklenz cannot override that. Change the permission in your browser’s site settings.
How do scheduled digest emails work?
The Scheduled Task Digest Emails card has three rows. Each has a toggle, a Send at time and a Channel that is fixed to Email.
| Row | What it covers | Default time |
|---|---|---|
| Daily Task Reminder | Tasks due today, due tomorrow and overdue | 09:00 |
| Weekly Start Summary | Sent Mondays. Your week ahead and overdue tasks | 08:00 |
| Weekly End Summary | Sent Fridays. Completed tasks, overdue items and next week | 16:00 |
Pick a time in 5-minute steps. The field cannot be cleared. Admins and project managers get extra sections based on their role.
- Turn on the rows you want.
- Set each Send at time.
- Click Save Notification Preferences at the bottom right. You see “Your notification preferences have been saved”.
Daily digest or Daily Task Reminder?
They are different emails. Send me a daily digest is an evening summary of activity. Daily Task Reminder is a scheduled list of what is due. Turn on both only if you want both.
What is not available?
There is no do-not-disturb mode, quiet hours, or per-event choice such as mentions only. To silence things, switch off the email toggle, or mute pop-ups in your browser or operating system.
Best practices
- Keep Send me email notifications on, because it covers new task assignments you could otherwise miss.
- Pick one of the two daily options, since they send separate emails about overlapping work.
- Allow notifications in your browser if you want pop-ups, because Worklenz cannot enable them if the browser blocks them.
- Check each team after you join one, because the four toggles are stored per team.
- Click Save Notification Preferences after any digest change, since those do not autosave.