Change password - rules and what happens next
Changing your password takes three fields. The surprise is the side effect: every other device and browser where you were signed in is signed out. The one you are using stays signed in.
At a glance
| What it is | Update the password you sign in with |
| Where to find it | Avatar > Settings > Account & Personal > Change Password |
| Who can use it | Everyone |
| Plan | All plans |
How do you change your password?
- Open Settings > Change Password.
- Enter your Current Password.
- Enter a New Password, then repeat it in Confirm Password.
- Click Update Password.
On success you see “Password updated successfully!” and the form clears.
What are the password rules?
| Rule | Detail |
|---|---|
| Length | 8 to 32 characters |
| Characters | Uppercase, lowercase, a number and a symbol |
| Different | Must not match your current password |
| Confirmation | Both new entries must match |
The form only checks that the field is filled in. Worklenz checks strength after you submit, so a weak password comes back with “Please use a strong new password.”
| Message | What to do |
|---|---|
| Old password does not match! | Retype your current password |
| New password must be different from your current password. | Choose something new |
| Passwords do not match | Retype the confirmation |
What if you signed up with Google?
If your account has no password, the Current Password field is hidden. You see “You signed in with Google. Set a password to also sign in with your email.” Enter a new password twice and save. You can then sign in either way.
What if you forgot your password?
This page needs the current password, so it cannot help. Use the forgot-password option on the sign-in screen instead.
Best practices
- Change your password right away if a device is lost, because doing so signs out all your other sessions.
- Use a password manager, since generated passwords of 8 to 32 characters with all four character types pass the rules.
- Avoid going past 32 characters, because longer passwords are rejected.
- Pick a password you have not used before, as one matching your current password is refused.